Digest this: hungry online people spend as much as 20% more per ticket.

Posted in Hot Industry Topics, How Do You Make The Credit Card Industry More Fun?, The Merchant Maven's Top Three Processors, Uncategorized, online ordering

click this Digest this: hungry online people spend as much as 20% more per ticket.

If you are a modern restaurant and you are trying to drum up more business than you gotta ask yourself this:

How do I find new ways to increase my average ticket ?

What is my competition doing to increase sales and awareness?

Is it expensive to begin accepting online orders?

Try digesting  this tasty FACT: hungry online people spend as much as 20% more per ticket.

One company that just revamped their entire website is clicktogo.com. It’s a fun, easy  to navigate site that allows viewers to immediately see what online ordering is all about.


Here is the skinny on some of clicktogo’s features:

It’s not unlike going through a cafeteria line: if something looks good, they put it on their “trays” or, in this case, in their order carts. Since customers can leisurely review your entire menu, more often that not, this results in a significant increase in average ticket sales.

This added convenience also results in a measurable increase in customer loyalty and satisfaction levels for your restaurant, driving more repeat business… while allowing you the opportunity to thank them for their patronage through a bonus or rewards plan (which we can even help you set up).


Increasing profits has never been so easy:

* Customers choose the breakfast, lunch or dinner menu items they wish to order –
with a variety of preparation options, add-ons and space for special instructions,
allowing customers the ability to make it their way
* They select the time and place of pickup or, if offered, delivery.
* They pay for their orders with credit card, debit card or gift card- being assured of
above industry standards secure data encryption.
* Orders are paid for prior to preparation, eliminating wasted labor due to inaccurate
or “hoax” orders which can often be the case with phone-ins.
* Online orders are instantly sent to either your dedicated fax or POS system.
* The online order you receive is accurate, legible and most importantly proof of
order.
* All customer data is protected and stored, with order preferences and amounts
easily accessible to you for repeat business.
* Customers can order as far as 21 days in advance – especially perfect for your
catering business and regular customers

http://www.clicktogo.com/

Check it OUT the utube video also!

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Credit card terminal




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Say Goodbye To Fixed-Rate Credit Cards

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

fasdffffffffffffffffffff Say Goodbye To Fixed Rate Credit Cards

 

 

 

 The article below is written by Andrea Coombes. She makes some good observations about what is going on with credit card issuers today.  The big players in the industry, including BofA are making the switch.  Fixed rate accounts are vanishing! For consumers, this may be good news because many cardholders  think that fixed rate actually means fixed. This is not correct, because insiders know that an issuer could change the rate whenever they chose.

The Merchant Maven

 

 

By Andrea Coombes

Credit-card issuers increasingly are moving consumers into variable-rate cards rather than fixed-rate ones, due in part to the new credit-card law slated to go into effect in phases starting in August.

Two major card issuers – JPMorgan Chase & Co. (JPM) and Bank of America Corp. (BAC) – recently switched some existing customers to variable-rate cards.
More than 90% of the offer letters card issuers mailed to consumers in recent months were for variable-rate cards, up from 60% in early 2008, while less than 10% were pitching fixed-rate cards, according to data from Mintel Comperemedia, a market-research firm based in Chicago.

“The fixed-rate-type cards are a dying breed,” said Curtis Arnold, founder of CardRatings.com, a consumer-information site.
Currently, about 66% of credit cards offered by the 50 major card issuers are variable-rate cards, according to Bankrate.com.

Card companies’ moves are partly because of the low interest-rate environment. When rates in general are expected to move higher, card issuers switch to variable-rate cards so they can catch the upside, passing those higher rates to their customers. Similarly, when rates are falling, card issuers are likelier to embrace fixed-rate cards that hold payments steady.

But the impending credit-card law is another reason behind the recent embrace of variable cards. The new law limits creditors’ ability to raise interest rates, but it can’t control changes in the prime rate – the index that’s the basis for most variable-rate cards. So even after the new law starts to limit rate increases, variable-rate cards will still change if and when the index they’re based on changes.

With the prime rate now at a low of 3.25%, it’s got just about nowhere to go but up. The prime rate is tied to the federal funds rate (the interest rate banks charge each other for loans), which is currently about 0.25%.  Given the new law and the fact that interest rates are likely to rise in the future, “you’re taking a gamble, as an issuer, to have a fixed rate,” said Bill Hardekopf, chief executive of LowCards.com, a consumer-information site. For companies with variable-rate cards, even after the new law goes into effect, “you would be able to ride those increases, yet still maintain your margins.”

Still, some creditors have not made the move to switch existing customers. Hardekopf and others said there probably always will be at least some fixed-rate cards out there. “Even though there is a tremendous move now to variable-rate cards, I think there will still be a maverick credit-card issuer that offers a fixed-rate card to try and stand out and gain a competitive advantage,” Hardekopf added.

Not All That Fixed

The question is, how much does the shift to variable-rate cards really matter to consumers? In some ways, it might be good news, helping to steer people clear from the mistaken notion that “fixed rate” actually means fixed. The term as it relates to credit cards has always been something of a misnomer.
The rate is fixed “only until the issuer decides to change it,” said Greg McBride, senior financial analyst with Bankrate.com. Sure, the creditor must give consumers some notice to change the rate, but still, the rates could change.  Of course, the new law, known as the Credit CARD Act, makes fixed-rate cards more appealing to consumers – and a lot less appealing to credit-card issuers.

Among other provisions, the new law will require 45 days’ notice, up from 15 now, to change a card’s interest rate, and it restricts increases on existing balances unless the customer pays 60 days late. (Again, the rate on a variable-rate card can change to the degree that the index upon which it is based moves higher or lower.)

Card issuers’ reaction to the law will bring major changes for consumers, McBride commented. “Consumers are going to have to get accustomed to lower credit limits and higher interest rates for years to come.”

Also, the new law states that “fixed rate” may only be used “to refer to an annual percentage rate or interest rate that will not change or vary for any reason over the period specified clearly and conspicuously in the terms of the account.”
For creditors, “they’re feeling this regulatory pressure,” said CardRatings’ Arnold. That’s causing more hesitation when it comes to advertising fixed rates.

Variable-rate cards have long outnumbered their fixed-rate brethren, McBride said. But fixed-rate cards could return if and when the prime rate hits new highs. “When interest rates are at a peak, the pendulum swings back the other way a little bit,” he noted.

Consumers have other things to worry about, according to McBride. “I don’t think people need to get hung up on fixed vs. variable as much as what are the rates you’re paying. … The takeaway for consumers is pay down your balance as aggressively as you can, because credit card rates are only going to go higher over the course of the next couple of years.”
-

Contact for this article: Andrea Coombes, 415-439-6400; AskNewswires@dowjones.com

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Popeyes simplifies PCI compliance with SecureConnect

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

 

PCI Compliance continues to dominate the credit card industry headlines. The article below concerns Popeyes Chicken and Biscuits, a chain with nearly 2,000 units spread throughout the planet.   Popeyes is obviously aware that PCI Compliance is of the utmost importance. The article mentions a most frightenning statistic that I had not heard before:  ” In 2007, the FBI reported that 10 million Americans lost a total of $52.6 billion through credit card fraud. ”  That’s enough to make any company, small or large take notice!

The Merchant Maven

 

 

 

 

popeyeslogolg2 Popeyes simplifies PCI compliance with SecureConnect

 

24 Jun 2009
EDEN PRAIRIE, Minn. – Internet security and connectivity service provider SecureConnect has announced it has rolled out its comprehensive, turn-key solution to Popeyes Louisiana Kitchen’s 1,900 units.

Quick-service restaurants have been challenged to achieve Payment Card Industry (PCI) compliance to protect credit card transactions, or face hefty fines for not meeting the guidelines.

Popeyes, with stores spread throughout the United States, Puerto Rico, Guam and 25 foreign countries, has been working with their franchisees to educate and ensure PCI compliance throughout the brand. With PCI guidelines constantly evolving, Popeyes needed to find a comprehensive solution to accommodate its corporate restaurants as well as offer flexibility to its franchisees.

SecureConnect provided Popeyes its unique ability to provide enhanced services such as firewall security, full-time monitoring and support, Virtual Private Network infrastructure, network segmentation, anti-virus and logging and reporting services.

Additionally, as an Approved Scanning Vendor (ASV), BHI Advanced Internet, the provider of SecureConnect, can provide the required PCI certified vulnerability scans and remediation support all as a single-source provider.

“PCI compliance is about enhancing network security and protecting cardholder data through security best practices,” said Tim Davis, chief information officer for Popeyes. “Our most valuable asset is our customers and protecting their cardholder information is a top priority.”

In 2007, the FBI reported that 10 million Americans lost a total of $52.6 billion through credit card fraud. In the QSR segment, fraud can put 25 percent to 60 percent of all transactions at risk. What’s more, as hackers and identity theft rings become more sophisticated, stricter security measures will be necessary. SecureConnect is active with the PCI Security Standards Council in order to update QSRs’ systems to stay ahead of new policy requirements

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Click to Go, Get a Bigger Take from Takeout!

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

121 Click to Go, Get a Bigger Take from Takeout!Last Year it was reported that Papa John’s Pizza had surpassed the $1 Billion mark in online ordering.

This online trend is here to stay and restaurants who want to increase their sales, customer satisfaction and their internet presence should take heed. This month, The Merchant Maven will highlight Click to Go online ordering from Direct Technology Innovations, based in Fort Lauderdale.

 

Below are fairly easy to understand instructions on using DTI’s patented technology:

Customers enter your website and then:

Select the menu items they wish to order with a variety of preparation options such as extra cheese, no anchovies, dressing on the side.

Select place of pick up or time of delivery.

Pay for their order with credit card or
gift card.

Online orders are instantly sent to either your
dedicated fax or POS system.

The online order is accurate, legible, and most
importantly, the order has been paid for by the
customer prior to preparation.

All customer data is protected and stored.
All order preferences and payments are easily
accessible for repeat business.

Customers Can Order “In Advance” -
perfect for your corporate customers!

 

For More information, please visit

clicktogo.com

or call Michael Slominski at 800.724.7000 ext. 461

 

http://www.clicktogo.com/

 

 

 

 

 

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SaleSynergy Takes Assertive Lead on PCI Compliance

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

cc1 SaleSynergy Takes Assertive Lead on PCI Compliance  

 

 

 

 

SaleSynergy Takes Assertive Lead on PCI Compliance by Providing Financial Incentives to Customer Base.

 

SaleSynergy is one of the largest providers of credit card services in the United States.  They provide credit card processing for a variety of industries, including hospitality, restaurant, retail, petroleum and e-commerce.

SaleSynergy now offers merchants a complete program which will help them  navigate the complexities of PCI requirements.

The Payment Card Industry Data Security Standard (PCI DSS) has been established over the past couple of years to establish credit card storage and transfer guidelines for the transaction industry. The standard applies to all parties involved in the handling of credit cards, including merchants, Property Management Systems (PMS), Point of Sale (POS) providers, middleware companies, and credit card processors.

Effective July 2010, all PMS and POS systems must be certified by a third party security auditor and listed as a certified payment application. Failure to comply could result in substantial fines from Visa and MasterCard that could potentially be levied to both the merchant and the PMS/POS provider. Additionally, credit card processors are prohibited from processing for merchants using non-PCI compliant systems, beginning July 2010. Once a PMS or POS company has been certified, they will appear on the PCI Security Standards Council’s published list of validated payment applications. Visa, MasterCard, American Express, Discover, and JCB all have seats on this council.

For more information, see link below:
https://www.pcisecuritystandards.org/security_standards/vpa/

 

Combining PCI Compliance with Financial Incentives

For many merchants, SaleSynergy may provide financing opportunities for technology upgrades pursuant to PCI compliance upgrades.

Please contact Rick Taylor for  rick.taylor@salesynergy.net more information

The SalesSynergy Web site is:
http://www.salesynergy.net/

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Amtrak Selects ExaDigm’s XD2500 for Automation of Credit Card Acceptance for Onboard Ticket Sales

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

If you haven’t heard of a company called ExaDigm, they are renowned for producing quality credit card processing solutions. The Merchant Maven discovered recently that they have worked with Direct Technology Innovations in over 70 cities throughout the United States on several initiatives, including HWeb Mobile Ticketing. ExaDigm machines can be seen in vans, shuttles, buses….even helicopters . The story below is from Business Wire.

 

The Merchant Maven

 

SANTA ANA, Calif. – (Business Wire) ExaDigm, Inc., the leading innovator of wired, wireless and integrated payment solutions, today announced that it has been selected by Amtrak to provide mobile wireless payment terminals enabling onboard acceptance, and real-time processing of, card-based payments for ticket sales.

ExaDigm’s XD2500 Mobile Wireless Payment Terminal will be deployed nationwide for use by 1,600+ conductors and assistant conductors on all passenger routes. Amtrak’s deployment of the XD2500 for onboard ticket sales is centered on an initiative which will result in the implementation of a faster, easier payment process for customers; reduction of credit card losses; full PCI-DSS compliance in the onboard sales environment; and a reduction in the risk of credit card fraud.

“The decision by Amtrak to award ExaDigm this multi-million dollar contract once again validates our position as a leading provider of secure, mobile wireless point-of-sale technology,” said Jack McDonnell, Chief Executive Officer for ExaDigm. “We are delighted to be expanding our relationship with Amtrak and partnering with them yet again to bring mobile card-based payment acceptance to their customers.”

The latest terminal in ExaDigm’s family of 2000 Series Mobile Payment Solutions, the XD2500 features the choice of CDMA or GPRS wireless connectivity; an unparalleled level of security including full PA-DSS and PCI-PED compliance; and a PC-based architecture with Linux operating system ensuring rapid and cost-effective application changes, updates and customization. This mobile handheld terminal is not only intuitive and easy to use, its form factor is one that is ideally suited for use in an onboard environment.

Amtrak will commence a nationwide rollout of the XD2500 this summer. It is anticipated that a full deployment will be completed early next year.

About ExaDigm, Inc.
ExaDigm is the leading innovator of modular IP-based wired, wireless and integrated payment solutions. Through a detailed understanding of the technology, wireless and payment industries, as well as through extensive relationships with financial institutions, ISOs, and transaction processors, ExaDigm provides innovative technology-focused solutions enabling businesses worldwide to expand revenues, reduce costs and boost productivity. Founded in 2000, ExaDigm is headquartered in Santa Ana, California, with operations around the globe. For more information, visit www.exadigm.com.

About Amtrak
Amtrak has posted six consecutive years of growth in ridership and revenue, carrying more than 28.7 million passengers in the last fiscal year. Amtrak provides intercity passenger rail service to more than 500 destinations in 46 states on a 21,000-mile route system. For schedules, fares and information, passengers may call 800-USA-RAIL or visit Amtrak.com.
ExaDigm, Inc.

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BestCreditCardGuy.com

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors

 

card5 BestCreditCardGuy.com

 

 

 

 BestCreditCardGuy.com prides itself on personal, superior service. The principal claims jokingly that he “can be bribed with coffee”. Their website isn’t the most gorgeous one you will ever see, but from what I’ve heard from several merchants, they do offer great support and their prices are really competitive. Definitely something to consider when everyone’s watching their bottom line these days!

This company makes it a point to discuss your objectives and budget, and design a solution for you and you alone. Their resources include select companies that are on the cutting edge technologically, but are always going out of their way to accommodate their clients.

Among the many benefits of working with BestCreditCardGuy.com are:

Free Credit Card Terminal
Free Debit Pinpad
Free NSF check collection

Best of all, they guarantee that they will reduce your credit card processing fees!

BestCreditCardGuy.com is spearheaded by Orlando, Florida native David Bookhardt. David knows the credit card processing industry inside out and has a solid and successful track record. His prior experience includes national sales director for a high-end cabinet manufacturer. He also spent a number of years designing and implementing pension plans and other employee benefits plans.

 

Contact Information:

David Bookhardt
877-234-2566 cell
800-642-2330 fax

email:

BestCreditCardGuy@gmail.com

website:

http://www.bestcreditcardguy.com/

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SaleSynergy.net – Now with PCI Compliance Program

Posted in Hot Industry Topics, The Merchant Maven's Top Three Processors, Uncategorized

 salessynergy1 150x72 SaleSynergy.net   Now with PCI Compliance Program

 

 

 

 

 

 SaleSynergy is a boutique provider of transaction services to the unique, specialized needs of sophisticated markets. SaleSynergy specializes in working with merchants in the hospitality, restaurant, retail and internet industries.

 

One of SaleSynergy’s new programs focuses on one of the industries really hot topics:  PCI Compliance!

 

 

 

 

 

SaleSynergy is one of the largest providers of credit card services in the United States. That’s what their web site says,anyway.

Check them out at http://www.salesynergy.net/about.html

Their website is by no means the flashiest or best designed that you will ever see, but the information is concise and the principal, Rick Taylor is a smart, well-known industry veteran.

 Their goal is to offer your company a variety of programs to help maximize profits while minimizing your overall operating costs.PCI Compiance: What is my role as the merchant?

 

Here’s one their excerpts and and easy link:

http://www.salesynergy.net/index.html

As a merchant processing credit card transactions, you are required to take all the necessary steps to comply with the PCI DSS(Payment Card Industry Data Security Standard) The standard is an organic document created by the PCI Security Standards Council to minimize fraudulent activity of credit card transactions. You can view the entire document at https://www.pcisecuritystandards.org/.

Most merchants fall into the Level 4 category and have recommended requirements per the standard. Level 1,2 and 3 merchants have more stringent requirements according to the standard. All merchants, whether small or large, need to be PCI compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. PCI SSC is responsible for managing the security standards while each individual payment brand is responsible for managing and enforcing compliance to these standards.

Each card brand has their own criteria for the levels of a particular merchant but note that multiple business merchants, if owned by the same parent company, are considered on a cumulative basis with regard to transaction levels.

Tags: PCI Compliance

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Direct Technology Innovations, Fort Lauderdale

Posted in The Merchant Maven's Top Three Processors

Small to medium sized businesses will enjoy working with these folks. They service some of the bigger retail chains in the nation, but are still considered a “family owned” business. If you already are using a credit card processor, simply fax one month’s credit card processing statement to them at 800.707.8914 ……..they’ll let you know fairly quickly if you’re paying too much. Can’t hurt to try!

They have a fun, informative website and seem like they’re on the ball. DTI has formed good relationships with major U.S Banks and Bank Card Acquirers. For my money, they consistently offer the required financial products and/or services customers seek.

 

They are an ideal company if your business wants to increase restaurant sales or build a new customer loyalty with an online ordering system. Their application process is simple and efficient and from what I hear, their customer service staff actually cares about you. Now that’s a novel concept!

dti logo white with shadow box Direct Technology Innovations, Fort Lauderdale

 

 

 www.directtec.com

 

 

 

 

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